In her critique, Gashumba pointed out that the business class seats on the South African route are comparable to economy class, suggesting that passengers seeking premium service are wasting their money. “Might as well just pay for economy if you were planning to travel to SA this season,” she tweeted, urging her followers to reconsider their travel choices.
She further explained that Uganda Airlines uses smaller planes for the South African route while reserving larger aircraft for newer routes like Lagos and Lusaka. This, she argued, is unfair to customers on older routes who previously benefited from larger, more comfortable planes.
Gashumba’s remarks have drawn mixed reactions on social media. While some users supported her critique, others accused her of unfairly tarnishing the airline’s reputation. Critics labeled her as “clueless” and said she was embarrassing a national brand. In defense of her comments, Gashumba clarified that she has often praised Uganda Airlines for its achievements but felt compelled to highlight its shortcomings based on her personal experiences.
As discussions about the quality of Uganda Airlines’ services continue, many passengers are sharing similar concerns about their experiences with the airline. The airline has yet to respond to Gashumba’s remarks.